Experience:

 

Hardware and Software Technician - 1990 – 1992

Aztech Software, Greeley, Colorado

 

Specific Duties

Responsibilities

Skills/Proficiencies Acquired

System Setup

·   Hardware setup and testing for gas station/convenience store point of sale cash register systems

·   Built new systems from the motherboard up and installed Thoroughbred Unix based operating systems

·   Configured terminals

·   Installed and implemented systems at clients locations including running cabling and scanning inventory into computer system

·   Setup modems for credit card entry at pumps

·   Thoroughbred Operating System

·   Unix shell systems

·   Configuring dumb terminals

·   Soldering new cables

·   Changing internal modem settings

·   Hand scanner setup and use

·   Configuring and setting up server from the motherboard up

Technical Support

·   Hardware and software support for clients

·   Troubleshooting and hardware repair both in house and via telephone instructions for outlying clients

·   On site and home office installations

·   Setup and support of DOS, Thoroughbred Operating System and Unix multiuser systems

·   Technical support skills

·   Client relations

·   Troubleshooting skills

·   Verbal and communication skills

·   Problem solving skills

Administrative

Duties

·   Service Contract Administration

·   Inventory, including ordering supplies, parts and components

·   Documentation of procedures, cable configurations, setup and installation instructions, user guidelines

·   Trained new technician

·   Setting up and maintaining service contracts for clients

·   Inventory and ordering skills

·   Documentation skills

·   User guide creation

·   Supervisory skills