Experience:

 

Administrative User Consultant - 1987-1990

University of Wyoming, Old Main Administration, Laramie, Wyoming

 

Specific Duties

Responsibilities

Skills/Proficiencies Acquired

Administrative

User Technical Support

·   Assisted microcomputer users on campus in administrative departments

·   Hardware & software configuration, setup and technical support

·   Designed local area networks using Novell and Ethernet

·   PCMainframe Administratior

·   Maintained IBM Mainframe access and security accounts and passwords

·   Provided user access for IBM Mainframe system

·   Maintained database of 400 users, by programming in Dbase III + system

·   Hardware and software troubleshooting skills

·   Hardware maintenance skills

·   Novell Networking

·   PCMainframe

·   Security administration skills

·   Interpersonal communication skills

·   Technical support

Creation of User Documentation

·   Project leader for documentation – Student Information System User Guide

·   User support bulletins

·   Log on procedures

·   User guide for VAX Electronic Mail

·   Instructions for PC Mainframe Uploading and downloading

·   Utilized Aldus Pagemaker, Word Perfect 5.0, MS-DOS, Lotus 123 and Symphony, dBase III+, Harvard graphics, xTalk, Kermit, and Smartcom III

·   User documentation development skills

·   Verbal and communication skills